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In episode 13, Kurt and Steve discuss a recent article by the Harvard Business Review that gives some great tips on listening…especially to people that you don’t normally enjoy listening to. Whether the person is too emotional or tends to drone on and endlessly repeat themselves, this episode will better prepare you. Kurt and Steve also discuss how fatigue can factor into the persuasion process as well as a recent persuasion blunder by a realtor in the San Francisco Bay Area.