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What are the remaining 3 “C’s of Trust”? How can we get others to trust us without coming across as cocky, arrogant, or condescending? How can we tactfully let others know about our credentials without coming across as trying too hard? In episode 20, Kurt and Steve go over these important questions as well as a horrible persuasion blunder and a shocking new study about how negative information may actually help us have a more positive attitude toward life.